XL SANDOWN TRAVEL

(Hereafter referred to as “The Company”)

TERMS & CONDITIONS

This document together with The Company confirmation/invoice/itinerary/booking acceptance form and supplier standard terms and conditions constitutes the sole record of the agreement between The Company and the client.

Responsibility

The Company, acts as an intermediary only in producing and booking various travel arrangements. On condition that they will not be liable for any injury, damage, loss, accident, delay or any other irregularity that may be occasioned by any defect in any vehicle, or other form of conveyance, or by error or default of any company or person engaged in conveying the client, carrying out the arrangement of the tour or any other associated service. The flight tickets in use by the airline when issued shall constitute the sole contract between the airlines and the purchasers of those tickets and/or passenger. The Company makes every effort to ensure that all arrangements and services connected with your travel arrangements will be carried out as specified in the most efficient and effective way possible. However, being intermediaries we do not have direct control over the provision of services by suppliers and, whilst they are in all cases selected with the utmost care, we do not accept liability for error and omissions of suppliers.

Package Prices

Prices are correct at the time of invoicing and are based on current airfares, taxes, accommodation rates and the current rate of exchange. Prices are subject to change until full payment is received by The Company. The Company reserves the right, without prior notification, to adjust prices in accordance with increases in airfares, air fuel taxes, government and airport taxes and in the event of any currency and price adjustments, which may become effective up to the date full payment is received by The Company.

Pricing Errors

While The Company makes every effort to ensure the accuracy of the pricing information provided, regrettably errors do occasionally occur. When we become aware of any such error, we will notify you as soon as is reasonably possible. If a booking is already in place, you will have the choice to continue with the chosen itinerary at the corrected price or amend to a different holiday. We reserve the right to cancel the booking and refund you in full if you do not wish to accept the correct price that applies to your particular holiday.

Travel Delays

The Company will not be held liable for any delays prior to departure, or during the course of its tours, brought about by technical difficulties, strikes, weather conditions or any other unforeseen circumstances which are beyond its control. It is understood that any expenses relating to these unscheduled extensions (for the following but not limited to: accommodation, meals, airfares, any other means of transportation, telephone calls etc) will be for the clients own account. Losses due to travel delays may not be refundable but in most cases can be claimed from travel insurance.

Travel Insurance

Travel insurance is essential and highly recommended. We strongly advise clients to take out travel insurance against cancellation, journey curtailment, illness or death, loss of baggage, personal accident, personal liability and supplier default at the time of booking.

Force Majeure

The Company does not accept liability or pay you compensation where the delivery of our contractual obligations is affected by "force majeure" (included but not limited to war, threat of war, riot, civil or political unrest, industrial dispute, terrorist activity, natural or nuclear disasters, fire, adverse weather conditions, closure of ports or airports, air traffic control delays, technical problems, circumstances amounting to "force majeure". The company will always endeavour to assist clients affected where necessary and if at all possible.

Unused Services

No refunds will be considered for any unused services irrespective of whether they form part of the basic package, or whether they are in respect of pre-booked optional arrangements. No refunds will be considered on any partially used or unused service.

Special Requests

Should you have any special requests these should be conveyed to us at the time of booking. The Company will endeavour to comply with special requests and liaise with the relevant suppliers however, The Company however, cannot guarantee that these special requests will be confirmed.

Travel Documents

It is the responsibility of each client to ensure that they are in possession of the correct documentation prior to departure. The Company shall not accept responsibility for any consequences of any nature whatsoever, arising from the client failing to ensure that he/she has complied with the necessary health/passport/visa or re-entry permit requirements. Passports must be valid for a minimum of 6 months after your intended return date. Most countries also insist on there being a minimum of 2 blank pages in your passport at the time of entry.

Amendments to Airline Tickets

Once tickets have been issued; a cancellation fee will be levied by the airline in question (this fee varies from airline to airline and can range from 25% to 100% of the fare paid plus VAT) should any changes be requested. Such changes specifically include, but are not necessarily limited to, any changes which are required to be effected due to the incorrect spelling of a passenger's name, change to travel dates or routing. In some cases, once issued, any changes will result in a 100% cancellation fee and no exceptions will be made.

Passengers are reminded that they are responsible for reconfirmation of flights and flight times at least 72 hours prior to departure to ensure the airline has had no schedule or time changes. Failure to reconfirm flights with the airline concerned could lead to the cancellation of the flight reservation. The Company is not responsible for the overbooking by airlines resulting in passengers being denied boarding. Providing passengers adhere to check in time, it is the airlines responsibility to reroute or rebook flights.

An amendment penalty will be charged for each amendment made to a confirmed reservation. This amendment fee excludes the applicable airline reissue/cancellation fee (applicable if tickets have already been issued), differences in airfares and taxes in as well as the applicable land cancellation fees.

Reservations and payment options

Upon confirmation your invoice will detail your specific payment options. Where applicable a deposit can be paid with the balance paid at a stipulated date. In addition to the land deposit the total cost of air tickets and airport taxes must be paid by the due date as stipulated by the airline concerned.

Cancellations and curtailment of Land Arrangements (hotels, day tours/excursions, transfers)

All deposits are completely non-refundable and non-transferable. Cancellation policies will be detailed on the invoice and booking form provided as cancellation policies vary from supplier to supplier.

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Last modification: Wed 24 Jul 2019
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